What cannot be sent

Before sending a shipment, please check whether it contains prohibited goods.

Not sure about whether your shipment is in accordance with the applicable rules?
Read the complete DHL Express transport terms and conditions or
contact our customer service at 0700 17 700.

You cannot send the following goods from a DHL SERVICEPOINT and partner offices:

  • live animals
  • human remains
  • bulk precious metals and stones, semi-precious stones
  • cash
  • weapons, ammunition or explosives
  • explosive / incendiary devices
  • illegal commodities – drugs, counterfeits, ivory, etc.
  • dangerous goods – sprays, toxic substances, caustics, etc.
  • certain types of batteries
  • excise goods
  • goods classified as waste

The sender of a consignment with dangerous goods must comply with all legal regulations. Failure to do so and endangering the vehicle or aircraft, its passengers or the persons handling the dangerous goods may result in prosecution of the responsible person, i.e. the sender.

DHL courier has the right to reject a shipment if its contents do not comply with the rules or if the size of the packaging material is inappropriate. We notify that certain regional restrictions must be respected – for example, goods may only be sent to the Russian Federation to the address of a legal entity.