DHL Express Special Services is a team of specialists who provide flexible and customized solutions for urgent, time-sensitive, non-standard shipments that require extra care, attention, speed and a very specific approach.

DHL Special Services solutions are entirely based on our customers' requirements and are suitable for almost any size and weight of shipment - from documents to large pallets or cargo that requires individual handling.

DHL Express Special Services

Fast and flexible solutions – for deliveries in the country or abroad. We offer high-quality services that fully meet the specific business needs of our customers. With us you can count on excellent service that will ensure safe and timely arrival of your shipment to its final destination, using the optimal route.

• Extremely urgent delivery according to your needs
• A team of couriers dedicated entirely to your shipment
• 24/7/365 door-to-door service
• Delivery of high-value and time-sensitive shipments
• Transport of heavy, bulky, non-standard shipments

Our Special Services team is available 24/7, 365 days a year to provide fast and flexible solutions tailored to your needs. With DHL Special Services, we offer customized solutions for high-value or time-critical international shipments to over 220 countries and territories.

All communication is handled by our team of experts who will assist you at every stage.

From the request to the packaging, from the processing of customs documents to the delivery of your shipment – we are here for you.

Are you transporting delicate or valuable items? If necessary, we can offer additional insurance for them.

Frequently Asked Questions

What is the difference between DHL Express Standard and Special Services?

• With the Express Standard service, shipments follow specific routes, using DHL's own aircrafts or vans.
• For Special Services, we find a suitable solution for transporting the shipment through direct flights outside the DHL network, charter flights and other flexible solutions according to the client's needs. Depending on the need, we also carry out transportation using vans or trucks specially reserved for a particular shipment.

When should we choose Special Services?

• When the standard DHL Express service is not fast or flexible enough.
• When you want to ship dangerous goods but do not have special permission.
• When dealing with heavy or oversized loads.
• Sending from airport to airport.
• When the pick-up or delivery takes place on weekends or holidays.
• When you need a “On Board Courier” (OBC).

Is the price for Special Services higher than the standard Express service?

• Not necessarily. There is no fixed price list for Special Services, the price is determined based on the customer's needs and available transportation options (case by case).

How can I track the movement of my shipment with Special Services?

• Since Special Services involve the use of scheduled flights, vans and trucks that are not part of DHL Express and are not connected to a tracking system, it is not possible to track shipments on the DHL website. Information about the movement of the shipment and confirmation of delivery will be provided by Special Services expert, whose contact details you will receive upon request.