How strong are your online commerce operations?

Is your business ready to face strong competition? Today's consumers are used to shopping online and are more demanding than ever. Ask yourself the following questions to find out how ready your website is and download our free e-book to help you grow your e-shop.

Website Health Check

There are more than 2 billion online shoppers worldwide and by 2020 cross-border e-commerce is predicted to grow to $1 trillion, with a growth rate of 25% per annum. International customers spend more; it isn’t unusual to see average shopping basket values increase by 70% when expanding cross-border.
It may seem obvious, but it’s good practice to be clear from the moment a customer arrives on your website that you sell and ship internationally. 50% of shoppers abandon carts because of limited shipping options.
Retailers with premium shipping options grow 60% faster than those with just standard offerings.
While it's valuable to offer expedited shipping, speed can't come with deceptive or unclear pricing. Minimum-spend free shipping is especially promising - 73% of buyers are willing to buy more in order to use a free delivery option.
Research shows that consumers are worried about hidden costs so would prefer to have a final cost up front. 70% of online shoppers worldwide choose to prepay local duties and customs at checkout!
Easy returns are a huge hit with customers - 92% are likely to make a future purchase with a retailer providing this service.
When your website doesn't adapt to a shopper's first language, sales get lost in translation. More than half of buyers (56%) rate translated information as more important than product price when choosing which website to buy from.
Making payment easy is one of the most effective ways to ensure customers make a final purchase decision. Nearly all shoppers (98%) prefer to pay in their own currency.
Offering payment and currency options that are local to the market you’re selling in makes it easier for customers to buy from you. 98% of online shoppers prefer to pay in local currency.
Buyers want order transparency and the ability to change details on the go. Research suggests 45% of shoppers have abandoned their shopping basket due to unsatisfactory delivery options.
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Please fill out the form below to receive your personalised results and download our informative eBook, "Get Your Business Ready for Global E-Commerce Success."