Important information

Check out the latest updates or other important information concerning your shipments!

Shipments from Temu

June 6, 2024

Dear Customers,

We want to inform you that all shipments ordered through the Temu website are not returned via the DHL Express Bulgaria office network. For more information regarding Temu's return policy, please contact them or check the information on their website.

Thank you for your understanding!

Your trust is important to us, so we strive to provide you with the highest level of service.

Information Security

May 21, 2024

The security of our customers is of utmost importance at DHL Express Bulgaria.

There are individuals who may use our name, logo, or signatures to send fraudulent emails or messages, claiming that you have a parcel to receive. This is usually an attempt to make you click on a link or provide personal information.

Here are some tips to protect yourself from SPAM:

  1. Always check the sender's header, even if it says DHL. Clicking on it will visualize the real email that sent the message. Header: “DHL“, after clicking on it, it may visualize:

Examples of SPAM email: “help@dhl.bg“, kate@dhl.bg“, “admin@givemesport.fixtheball.co.uk“ ...

  1. Never click on links or attached files in suspicious emails.

  2. DHL Express will never ask you for personal information, such as passwords or bank details, by email.

  3. If you have doubts about the authenticity of a received email, you can contact us directly through our official website or by phone number - 0700 17 700.

Be careful and protect your personal information. Thank you for being a customer of DHL Express Bulgaria.

Crisis in maritime transport

February 14, 2024

Considering the current crisis in maritime transport, international business is facing blocked trade routes, significantly extended delivery times, and changing transport prices.

To mitigate risks in transporting your shipments, we offer secure express air transport as well as special solutions for non-standard shipments.

What to expect:

  • Flexibility and short delivery times within 1-3 working days;
  • Exceptional transparency and real-time tracking;
  • Financial planning and fixed tariffs;
  • Delivery to over 220 countries and territories worldwide.

Our consultants are ready to assist you in finding the optimal solution for your needs and answering your questions.